The Known Unknowns Matrix

I.T. is not the only industry to have happily latched onto the the former Secretary of State’s famous phrase, “the unknown unknowns”. It’s a useful phrase to ponder if you’re responsible for planning or estimating anything because planning & estimating always involve risk. A recent slideshare by Danni Mannes on Agile Architecture pointed out to me that one should really consider the full matrix:

Known Not Known
Knowns Things we know, and we know we know them Things we know but don’t realise we know them; tacit knowledge that we take for granted. Become a problem if we are responsible, and fail, to communicate them to people who don’t know. Also a problem when we start work in a new context and don’t realise that what we ‘know’ is no longer valid, so they become unknown unknowns.
Unknowns Things we know that we don’t know. We can record the risk, and estimate a cost for investigation & discovery Things we don’t know that we don’t know. This is the quadrant most likely to shipwreck plans.

My personal takeaway from this is that I will try using this quadrant when listing risks. Just having a space for the possibility of unknown knowns & unknowns can be an impetus to do a little risk-storming & consultation, to help you discover the as-yet-unknowns.

P.S.

I’ve just read the brief and brilliant mcfunley.com/choose-boring-technology

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